Last updated November 2015
Sydney Olympic Park Authority (the Authority) - refers to:
The Authority Websites - refers to websites of the Authority, as defined above under Sydney Olympic Park Authority (the Authority) (www.sopa.nsw.gov.au), and the Sydney Olympic Park Destinations Website (www.sydneyolympicpark.com.au).
Customer - any person who visits a website of the Authority or who contacts the Authority through email, mail, fax, telephone or in person.
Registered User - a person who has registered to receive information from the Authority.
The Authority is a NSW Government agency committed to the protection of customer’s privacy and personal information. When you access the Authority Websites, your privacy is protected under the Privacy and Personal Information Protection Act 1998. Personal information may only be disclosed in accordance with the exemptions provided under the Act.Any information you provide about yourself to the Authority will only be used in accordance withourPrivacy Management Plan
We may ask additional questions for different purposes, such as competitions, feedback or opinions so we can gain a clearer understanding of our customers.
When you access the Authority websites the web server logs anonymous information for standard statistical analysis, such as the:
The statistics package collates the data into information and graphs for use in understanding the usage patterns of visitors to the Authority websites. The statistics package does not identify any individual user.
One web camera is mounted at the skate ramp at Monster Skatepark. This camera streams live footage to the Monster website. The footage is not recorded or used for promotional purposes.
The Authority has CCTV cameras in public areas, including inside venues and car parking facilities, for public safety and security monitoring.
Sydney Olympic Park Aquatic Centre Health Club stores member photos to help prevent fraud. If the Aquatic Centre issues you with a membership card, your image will be stored. The photo storage system will help stop someone else using your membership card and membership benefits. Stored images can only be accessed by staff authorised to administer membership services at the Aquatic Centre. Your image will not be provided to any external agencies unless required by law.
For the purpose of confirming your identity and membership status your image will also appear on the point of sale computer screens when you enter the Aquatic Centre.
Information submitted when engaging in an online transaction with the Authority pass through a registered secure server. This server makes use of all available protective processes for the security of e-commerce information. However, the Authority does not accept any responsibility for security breaches that are beyond the Authority’s control.
Information provided to the Authority is treated with the utmost respect for your privacy.
We collect your information to assist in providing you with services you have requested and in improving the services provided by the Authority. Personal information collected will be used for administrative purposes related to a program, facility or service or for communicating information to you regarding facilities, programs, services or promotions that are deemed appropriate to your interests and needs, or which may enhance your use of Sydney Olympic Park and its facilities.
We may do the following with the information you have submitted:
The Authority will never share your personal information or captured image with a third party or any other organisation without your explicit permission/ consent, with the following exceptions:
At times we may share anonymous information with our advertisers, sponsors and partners. Whilst your individual information is protected as outlined above, we may use aggregated, anonymous data about our customers for statistical purposes. For example, we might report to our partners that a certain percentage of our customers are interested in certain events and activities, based on information requests. This is done to attract better and improved services for our customers from our advertisers, sponsors and partners.
Parental consent is required when personal information is obtained from or submitted by from persons under 18 years of age, (eg Kids in the Park colouring in competitions).
There are situations, such as online registrations, competitions and feedback forms, where children may provide information. The Authority understands the importance of protecting the safety and privacy of children and will deal with all information received as outlined above. However, the Authority encourages parents / carers to monitor their child's online experience and when providing information.
This page provides you with information on how privacy legislation protects your personal and health information and how we meet our obligations in respect of your information.
The personal information you provide is subject to the Privacy & Personal Information Protection Act 1988 (PPIP Act). It is being collected by the Office of Sport and will be used and disclosed for the Office of Sport’s purposes, or a directly related purpose, unless you consent to another use or disclosure, in emergencies or as otherwise required or authorised by law.
On most occasions, the provision of information to the Office of Sport is voluntary, however in some circumstances it is required by law. If you choose not to provide the requested information, we may not be able to provide certain products or services to you.
Under the PPIP Act, you have the right to access your personal information held by the Office of Sport, without excessive delay or expense. You also have the right to have your personal information corrected in certain circumstances (e.g. if it is inaccurate).
Should you wish to access or correct your personal information, please contact us:
Phone: 02 9714 7300
Post: 5 Olympic Boulevard, Sydney Olympic Park NSW 2127
If you have a complaint about how the Sydney Olympic Park Authority has used your personal information, please contact our Privacy Officer in the first instance:
Phone: 02 9714 7300
Mail: 5 Olympic Boulevard, Sydney Olympic Park NSW 2127
People have the right to seek an internal review under the PPIP Act if they think that the Authority has breached the PPIP Act or HRIP Act relating to their own personal or health information.
The Authority encourages people to try to resolve privacy issues informally first before going through the review process or making a complaint to the Privacy Commissioner. We recommend individuals contact the Privacy Contact Officer before lodging an internal review to discuss the issue.
It is not possible for someone to seek an internal review for a breach of someone else’s privacy, unless they are authorised representatives of the other person.
Internal review applications need to be received within six months of individuals becoming aware of the breach. In exceptional cases late applications may be considered for internal review.
A person can seek an internal review by filling out the Internal Review Application Form and sending it to our Privacy Contact Officer by email, post or in person along with any relevant information.
Enquiries relating to privacy can be directed to:
Phone: (02) 9714 7300
Fax: (02) 9714 7818